Senior Account Director - Global Brand Experience Agency

An award-winning Brand Experience Agency, with a truly global reach, are now looking to hire a leader within their Client Service Team! 

With exciting international growth plans, this is the perfect opportunity to join as a strategic client partner and play an influential role in attracting, retaining, and growing one or a portfolio of clients. 

If you thrive in driving innovative and progressive brand experience solutions - this is the role for you.

You will be stepping into an agency with an ethos that is built on creativity, consumer insight and pursuit of emerging trends and technologies. You’ll join a mission to craft stories, shape spaces and create fans.

This agency are proud to do this for a host of blue-chip and niche brands including Jaguar Land Rover, World Rugby, Porsche, eBay, Honda, Jaeger-LeCoultre, Bridgestone, La Española, to name only a few.

The Role:

Client Services

• Leadership of an agency team and portfolio of clients
• Responsibility for the strength of client relationship(s)
• Responsible for driving successful implementation of multiple projects within one or across various client groups
• Seeks to personally grow client and industry networks
• Leads client development plans and strategies that deliver on client / agency targets
• Ensures client feedback and reviews occur and inform future ways of working
• Proficient in crafting a clear activation strategy and the skill sets required to deliver
• Defines expectations for ‘best-in-class’ client service across the team
• Externally is the client lead, ensuring excellence in client servicing
• Internally provides project oversight and direction
• Identifies organic growth opportunities with existing clients and converts them into agency briefs
• Plays a significant role in pitches, building rapport and trust with clients, and recognised for expertise

Finance / Commercial

• Takes a lead in defining the commercial terms with clients, producing SoW, rate cards and budget templates
• Approves project budgets for client campaigns
• Can advise how to better improve GP without compromising on client ROI
• Drives commercial understanding and financial process throughout the client service team

About You:

Communication

• Excellent presentation and communication skills
• Articulate, credible and personable
• Demonstrates empathy and listens actively to understand both specific and implied client needs
• Seen as an expert within brand experience, able to interpret and challenge client briefs to present integrated brand experience solutions
• Builds connections throughout client and industry networks

Attitude and Approach

• Able to work independently and manage upwards when necessary
• Will always go the extra mile for clients and the agency
• Excellent attention to detail with good organisation and administration skills
• Inventive, resourceful and driven to go beyond the ordinary
• Keen interest and passion for brand experience
• Leads team members by example
• Provides regular, honest feedback and direction

Benefits include annual bonus and work abroad 3 weeks a year!

Central London - 4 days in office and 1 day WFH